FAQs
- I have a problem with my order, how do I get in contact with you?
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For all order enquiries, you can reach our customer support team at orders@detailgeekautocare.com!
- Do you ship internationally?
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Yes, we proudly ship our products worldwide! For more information you can read our shipping policy here.
- Do you offer shipping insurance?
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Yes we do! Shipping insurance is available through MonkProtect - a 3rd party shipping insurance provider. For a small charge, MonkProtect lets customers guarantee the safe delivery of their online orders by paying a small additional fee during checkout. Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues. Please visit https://www.monkprotect.com for further information, or to file a claim on your order.
- How do I know if I need the soft white or medium green drill brushes?
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Typically if you’re working on vehicle upholstery, the soft white brushes will be able to get the job done. However, there are times when you may encounter tougher stains or really grimy areas where the slightly stiffer medium green drill brushes will perform better. Furthermore, the medium green brushes also work great on rubber floor mats and many other surfaces as well!
- How should I care for my Detail Geek microfiber towels?
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Microfiber should always be washed only with other microfiber towels. Always wash on a low heat setting using a detergent that is free of any added dyes or perfumes and do not use fabric softener. Tide Free and Gentle or Kirkland Ultra Clean are great choices. Dry on low heat or alternatively you can hang to dry.
- How do I clean my Detail Geek brushes?
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All of your Detail Geek brushes can simply be cleaned by rinsing them in the sink with warm water and leaving them to dry.
- How often should I replace my Detail Geek Drill Brushes?
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Your Detail Geek Drill Brushes should last for many details before needing to be replaced. Besides cleaning them after every use, you may also regularly switch your drill to reverse so the bristles don’t lay down to one side. When you notice the center bristles knotted together and the majority of bristles are laying to one side it may be a good time to replace your brush!