Refund policy

Damages and issues

We do not offer refunds at this time. However, reshipments may be issued for products that are damaged, lost, or stolen.

Please inspect your order upon receiving and contact us us immediately if you experience any issues. Additionally, your order is insured through Monk Protect - a 3rd party shipping insurance provider. You are able to file a claim at https://app.monkprotect.com/login/ without needing to contact us. If your claim is approved, you will be sent a reshipment of the items you are experiencing issues with.

You can contact us at orders@detailgeekautocare.com. Please reference the order number and include any pictures in your message. You can also reach out if you have any questions about Monk Protect.

Gift Cards

Unfortunately, we cannot accept returns on gift cards, nor do we accept gift card purchases from anywhere outside of North America.

We are very sorry to hear about the issues with your order that you are experiencing. As your order is insured through MonkProtect - a 3rd party shipping insurance provider, you are able to file a claim at https://app.monkprotect.com/login/ Simply enter your order number, email address and then provide the information that is requested. It's a very quick and easy process!